What Does the Strouse Reorder Process Look Like? | Strouse

 After a successful first run, you’re ready to order more custom products. Yet, you might not realize that the reorder process involves more than just grabbing additional products off our shelves.  

Even though we’ve previously filled an order, we still need to take specific steps to ensure you receive an accurate quote and timeline.

This guide will help you understand what the process looks like with Strouse and how to place a reorder.

Why Am I Receiving a Requote?

Due to fluctuating raw material prices, quotes are subject to change and have a time limit. Our quotes are valid for 90 days, after which you’ll need to request a new quote for your project.

What Are the Steps to a Strouse Reorder?

The reorder process remains the same regardless of how long it’s been since you placed your last order with Strouse.

STEP 1: REQUEST A REQUOTE

Getting a requote is the first step to placing your order. To request a requote, you’ll want to call or email us at:

This is Strouse’s go-to contact for order requests. Depending on how long it's been, it might also be time to exchange contact information and mailing addresses again.

YOUR REQUOTE TIMELINE

You might ask, “We’ve placed this order before, so why is there a delay?” Issuing a requote isn’t as simple as adjusting the original date; it will take time to:

• Inspect the new timeframe and any changes to the job process
• Check and compare material vendor prices
• Review our records to determine whether the last job met its prior estimate

Plus, certain jobs, depending on their complexity, require greater attention to detail to ensure the proper updates.

“We want to make sure that the customer is getting the best price possible, which helps us too. It’s kind of a win/win for both parties.” —Dave Debus, Estimator, Strouse

STEP 2: WE REVIEW DESIGN CHANGES (IF ANY)

Reordering parts is a relatively simple process, but changes to design, materials, or packaging will alter the overall process, meaning your product must go through our engineering development.

Our engineers will then review your design changes to ensure that your part functions properly during production and meets the same specified measurements and tolerances.

STEP 3: UPDATE TOOLING, MATERIAL, OR PROCESS (IF NECESSARY)

Reorders with changes will take slightly longer because they require a product update that might include new tooling, further testing, and more.

STEP 4: CONFIRM PRICING & PLACE ORDER

Once you’ve received your requote, you can decide whether to place a reorder.

INFORMATION TO INCLUDE IN REORDER

When you place an order, please include any relevant information for our team to refer to, such as your previous purchase order number, purchase acknowledgements, invoices, or your part number.

After you place the order, Strouse will order any necessary tooling and materials and schedule your machine run time.

Time For a Requote

Now that you know how to place your reorder with Strouse, you’re ready to navigate the process seamlessly.

Feel free to email or call us to begin the requote process. We encourage you to contact us if you have any further questions about the timeline for your reorder.

If you’re not searching for a requote now, you can learn more about our manufacturing capabilities to see how we can help with future projects.

Originally published: August 22, 2023